New Customer FAQ

Existing Customer FAQ

Move in Instructions

• noreply@email-notifications.net – system-generated messages

• acresaweighstorage@gmail.com – direct communication from our team

Be sure to check your inbox and spam folder to ensure you receive all important updates.

Phone Numbers You May See

• 740-306-4020
  This is our system number, used for gate access messages and automated alerts.
  Text only. Not monitored.

• 740-548-6001
  This is our main business line. You can call or text this number with questions or concerns.
  While we do not have set office hours, we are available by appointment and for emergency support.
  Voice and text capable.

• March 1 through November 30: 24/7

• December 1 through February 28: 7:00 AM to 7:00 PM

If you need access outside of these winter hours, special accommodations can be made. Please contact us in advance.

Online Account Access and Login Information

You can manage your account, make payments, and update or view your information at https://www.acresaweighstorage.com/

If you created your reservation or rental online, you should already have login credentials. If not, your default username is your email address (case sensitive), and your password was auto-generated and encrypted. For security, we cannot view your password. If you're having trouble logging in, try using the Forgot Password option on the website first. If that doesn't work, email or call us, and we can reset your password to a temporary one upon request.

It is the customer's responsibility to maintain current contact information in the portal. 

Paperless Communication & Mailing Address

Acres Aweigh operates as a paperless facility. All account notices, reminders, and updates will be sent via email, text message, or phone call.

That said, we do require a current mailing address on file for each customer. While most communication will be digital, there may be rare occasions where mailed correspondence is necessary.

Contact and Stored Property Information

You are responsible for keeping your information up to date. This includes:

• Phone number, email address, and mailing address

• Insurance provider and policy number

• Registration or license plate numbers

• Details about the item you are storing

All of this can be updated anytime through your online portal at https://www.acresaweighstorage.com/.

If you have multiple items and plan to rotate them in and out of a single slip, that is fine as long as only one item is stored at a time and we have information for each one. Just send us a quick heads-up when you swap items so we can keep things accurate.

If you change what is being stored without updating us or your portal, or if more than one item is stored in a space without prior approval, it may result in fines or reassignment.

If we have to track you down due to missing or outdated information, a $50 administrative fee may apply.

1. Keypad Entry

   • Your gate code is available in your account.

   • Enter your code and press the # button to confirm. # is the enter button.

2. Text-to-Open Feature

   • We can register up to two phone numbers per account for text-to-open access.

   • To enable this feature, send your preferred phone numbers (up to two numbers) to Patrick via email at acresaweighstorage@gmail.com, and let us know which one you'd like to be the main number.

To clarify and reiterate, you are not assigned two slips. The two numbers simply mark the boundary posts of your single assigned space. Do not double park or use space outside your assigned slip, as this will result in a fine.

Parking Rules and Auxiliary Slips

• It is your responsibility to make sure you are parked fully within your assigned slip. Staying in your space is critical to maintaining the flow and function of the lot.
• Make sure to back in as far as your space allows. If you stick out into the row or leave space behind you, you will be charged for the additional space that you are taking or be reassigned to a larger slip. 
• Parking in another customer’s space, or blocking access by sticking out past your boundary will result in a fine.
• If someone is blocking your slip, you may temporarily use one of our marked AUX (auxiliary) slips. These are shown on the facility map at the entrance and on our website under the “More” tab at https://www.acresaweighstorage.com/. Make sure to immediately notify us if someone has parked in your slip. 
• Each rental includes the storage of one item only. Additional items stored within your assigned space will incur additional charges, per item. Please keep your area clean, tidy, and free of clutter to ensure safety and accessibility for all customers and staff.

If the gate does not open, you are likely too far to the left and are triggering one of the safety sensors. Back up 30 to 40 feet, shift over to the right, and try again. You can also use the text-to-open feature if you're registered. 

If you need winter access, plan accordingly and use caution. Contact us with any concerns in advance.

To protect our customers, the facility, and the grounds:

• Outside vendors are not permitted without prior approval.

• All vendors must carry valid insurance, sign required paperwork, and meet our operational standards.

• Certain vendors are blacklisted due to past issues or improper business practices.

If you have a vendor you'd like us to consider, please have them contact Patrick directly for review and approval.

• Trash from a day on the lake or a weekend camping trip

• Small packaging or disposable items from boats or RVs

• To keep food and drinks out of the property being stored in the lot. 

Do not use the dumpster for:

• Garbage or waste from your residence

• Construction debris, furniture, mattresses, appliances, or large cleanouts

• Bulk trash

• Shrink wrap must be disposed of off-site. 

Overfilling the dumpster, dumping large items, or leaving trash anywhere on the property is strictly prohibited and will result in a minimum of a $350 fine/item dumped or littered.

We take pride in maintaining a clean and professional facility. Your help in keeping the grounds clean is appreciated and expected.

Amenities Use Policy

We offer a few shared amenities, including:

• Water access

• Electrical access

• Air compressor

• Pressure washer

These amenities are courtesy privileges and are not included in your rent. Their use is based on the honor system and may be revoked if misused.

• The pressure washer has a posted set fee.

• For the other amenities, we ask customers to contribute what they feel is fair.

No overnight, extended, or unattended parking is allowed in the cleanup area without written permission from Patrick. This area is shared by all renters, so please be courteous and make space for others.

Do not block the garage door or park immediately next to the building or pressure washer. Use the designated flat area for cleanup, and keep clear access for others. The space from the dumpster to the pressure washer is available for use. Please respect boundaries and avoid causing obstructions.

Payment and Billing Policy

• Rent will be invoiced about 15 days before the due date.

• Rent is due on or before the due date.

• Reminders are sent on day 5 and day 10 if payment has not been received.

• A late fee is applied on day 15.

• A reminder will be sent on day 20 and day 25.

• On day 30, accounts will be locked out, and an additional fee will apply.

• On day 45, a final reminder will be issued.

• On day 60, accounts will enter pre-lien status with another fee applied, and a daily charge will begin.

• On day 75, a formal lien will be placed, and another fee will be assessed.

• On day 90, the property will be subject to disposal through sale, auction, relocation, scrapping, dumping, or other legal remedies.

• Any remaining balance owed after disposal will still be the responsibility of the customer and may be pursued through collections or legal remedies.

• Customers are responsible for ensuring cards on file remain current if enrolled in auto-pay.

• Account access, payment info, and auto-pay setup can be managed at https://www.acresaweighstorage.com/ or updated over the phone (740) 548-6001.

Move-Out and Termination Policy

• Notice of move-out must be submitted in writing.

• Notice of move-out must be sent at least 7 days before the due date. 

• Spaces must be left clean and clear of all items.

• Any remaining property may be treated as abandoned and may result in additional charges to the account, even after move-out.

Prohibited Items and Uses

• No living in or sleeping in units or vehicles. Loitering or hanging out on the property without an active purpose related to your storage is not permitted.

• No hazardous or illegal materials.

• No unapproved mechanical work, fluids work (eg, painting, oil change, etc), dismantling, or vehicle stripping on-site.

• Please keep all dogs and children within your vehicle or immediate area at all times. Be sure to pick up after them, including pet waste and any items they may leave behind.
  *Please note that occasional grounds maintenance, such as weed control, pest control, and line painting, may take place. While these activities are carefully managed, we recommend keeping pets and children away from grassy or weedy areas, fence edges, and areas marked for work to avoid any accidental exposure or disruption.

Pest Control Guidelines

If you choose to use pest control solutions while storing your RV, trailer, or boat, please use only deterrents, such as scent packs.

Do not use open bait or poison, as it can attract more critters, create health hazards, and lead to larger infestations affecting neighboring units.

Improper pest control methods may result in fines or removal from the facility.

Trailer Lock and Hitch Security

• Customers are responsible for locking their trailers and securing hitches and any contents in or on their vessels.

• We recommend coupler locks, wheel locks, or hitch lock boxes.

• Acres Aweigh is not responsible for lost or stolen property.

Insurance coverage is required for all stored items. Acres Aweigh Boat & RV Storage, LLC does not offer or provide insurance for your belongings. It is the renter's responsibility to maintain adequate coverage through their own insurance provider while storing at Acres Aweigh Boat and RV Storage, LLC. 

Speed Limit and Lot Safety

• Drive slowly and cautiously. The speed limit is 10 mph at Acres Aweigh Boat and RV Storage, LLC.

We are only as strong as our weakest link, and we appreciate your help in keeping the facility safe and running smoothly.

Thanks again,

We’re honored that you chose Acres Aweigh for your storage needs. It means a lot to us, and we appreciate your business. We work hard to keep the place running smoothly and appreciate everyone doing their part to help keep it that way.

If you ever need help or have a question, please reach out. We're here to make sure you're taken care of.

Welcome aboard,